Last Update 4/30/2020.
We understand that this is an uncertain time, and we want you to know that we're here for you. Below you'll find an answer to some of the common questions we've been asked over these last couple of weeks, if your question has not been answered, please give us a call at 330-SWEENEY or use the form below. We're all in this together, and we want to serve as a resource for everyone. For more information about COVID-19, please visit the CDC's website or contact the Mahoning County Board of Health.
Frequently Asked Questions
Q: How can I contact the bank who financed my vehicle?
A: You can either contact them online using the messaging center of their website, or by phone. If you have a leased vehicle from us, it is likely leased through GM FInancial. Their customer service number is (800) 284-2271. If your vehicle is financed through somewhere else, give us a call.
Q: Am I required to wear a mask?
A: We are requiring all of our employees wear masks. Though we are not requriing them for customers, we are strongly recommending that all customers wear them.
Q: Are you still open?
A: Yes. We are open for service the following hours, Monday-Friday:
8AM-4PM for both Main Line and Quick Service.
8AM-4PM Quick Service
10AM-4PM Main Line
Regardless of which dealership you get your vehicle serviced at, all services are by appointment only. Please observe strict physical distancing, and respect the 6 foot markers on the floor. Click here for more information about servicing your vehicle during the COVID-19 Panedemic.
We are open for sales 10AM-6PM, M-F and 10AM-4PM on Saturday. We encourage our customers to shop online using our build your own deal features, then coordinate either delivery (free within 300 miles), or curbside pickup at our dealership.
Q: What additional pre-cautions are you taking?
A: We take our role as an essential business incredibly seriously. In addition to normal procedures, such as hand sanitizer stations, etc., we have taken many additional precautions.
Sales - When you come in to our dealership, we ask that you maintain strict physical distancing, and that you only bring one other adult with you.
We are strongly encouraging customers to shop online using our online purchases tools then either have your vehicle delivered for free (within 300 miles) or only come in for curbside pick up.
Service - For service, we have scaled our hours back to 8AM-4PM, Monday-Friday and installed physical distancing markers to make it easy to create the minimum 6 feet of space between you and other people.
During the two weeks that we we completely closed our facilities to the public we've deep disinfected all of our facilities and will continue to maintain these standards.
We've also invested in a new, no-wipe disinfectant product that will allow us to disinfect every vehicle before our team works on it, and after our team works on it before we give it back, as well as before and after test drives, courtesy vehicle usage, etc.
Q: How does shopping online work?
A: We've been selling cars around the country for many years so we are very used to completing transactions without the customer in our showroom. The process is very easy. You find the vehicle you're interested in online at sweeneycars.com, once you've found the car you love you build your own deal, and a member of our team will be in touch to finalize the paperwork and coordinate delivery or curbside pick up.
Q: What is curbside pick up?
A: Just like curbside pick up for your groceries or supplies, you can opt for curbside pick up of your vehicle. We'll work out all the terms before you come in, bring it out to you for signature and give you the keys to your new ride!
Q: Do you know of any way I can lower or suspend my payment?
A: We suggest calling your finance company to see if they offer any sort of crisis relief program. Our friends at GM Financial are currently waiving late fees, and will not be reporting to the credit bureaus. If you need a payment deferral, they are enoucraging people to contact them first so they can figure out what will be most cost effective.
Q: Should I still get my vehicle serviced?
A: Yes. Our service department, and express service department is open Monday-Friday 10AM-4PM. For mainline vehicle service, we ask that you schedule an appointment and do not wait with your vehicle. There is no waiting in the service department, we will call you when your vehicle is ready. You can schedule your appointment for both service and quick service at 330-SWEENEY.
Q: Can I still get a loaner vehicle for service?
A: Yes. We have invested in a new disinfectant that allows us to completely disinfect every courtesy vehicle before and after use.
Q: My lease is due, do I still turn it in?
A: GM Financial automatically extended everyone's lease by one month if your lease expired in March or April, or if it will expire in May. Therefore there is no need to risk anyone's safety to turn your lease in at this time. You do not need to do anything to extend your lease, if they do not hear from you within 10 days of its maturity they will automatically extend it.
Q: How can I contact you?
A: You can reach us by leaving a message at 330-SWEENEY or by email at [email protected]. You can also connect with us on Facebook, Instagram, or Twitter and shoot us a message.
Didn't see your question? Ask away, or call us at 330-SWEENEY.